— Cold Chain Logistics · Specialty Biologics
Reliable, Compliant, Traceable From Pickup to Patient
Purpose-built cold chain third party logistics for specialty pharmacies, infusion centers, and home infusion providers. Not adapted from a parcel carrier, built from the ground up for what biologics actually need.
HIPAA / BAA Ready
2–8°C Refrigerated
Real-Time IoT Monitoring
2–8°C Refrigerated
Real-Time IoT Monitoring
Live Shipment Monitor · Chain #RX-2847
5.2
°C
°C
Target range: 2.0°C — 8.0°C ✓ IN RANGE
−10°C
0°C
5°C
15°C
25°C
0°C
5°C
15°C
25°C
Time In Range
99.8%
Excursions
0 detected
ETA
11:42 AM
Chain of Custody
Verified ✓
the problem
Why Standard Couriers Fail Specialty Biologic Shipments
General parcel carriers treat a $45,000 biologic the same as a box of office supplies. For temperature-sensitive, compliance-critical drugs, that’s not acceptable.
No Real-Time Temperature Monitoring
Snapshot loggers only capture data after delivery. By then, an excursion has already rendered the product unusable, with no advance warning.
Missing Chain of Custody Documentation
DSCSA requires licensed trading partners and electronic pedigree records. Standard couriers are not DSCSA trading partners : full stop.
No Clinical Delivery SLAs
Infusion centers, ORs, and patient homes require specific delivery windows. Standard couriers can’t commit to the precision clinical care demands.
$50k
Average cost of a single cold chain excursion on a specialty biologic shipment: Including product loss, regulatory reporting, patient impact assessment, and replacement sourcing.
1 in 5
BIOLOGIC SHIPMENTS EXPERIENCE A TEMPERATURE EVENT
$15B
is lost annually in pharma due to temperature excursions
capabilities
End-to-End Cold Chain Built for Biologics
Every capability below was built for specialty biologics, not retrofitted from a general logistics platform, and is available at request.
🧊
Refrigerated 2–8°C Shipping
Continuous IoT temperature monitoring is available from pickup through delivery, with automated alerts the moment a deviation is detected. Not after, during.
±0.5°C PRECISION
🔗
DSCSA Chain of Custody
Full chain or custody tracking, transaction records, and electronic pedigree for every shipment. Audit-ready reports generated automatically.
LICENSED TRADING PARTNER
📦
Validated Packaging Selection
Designed to handle active, passive, and hybrid packaging options. You package your product based on it’s specific temperature range and transit time, and we guarantee it arrives on time.
FLEXIBILITY DELIVERED
🚨
Excursion Response Protocol
When a deviation is detected, our operations team is notified immediately, not at delivery. We activate a response protocol within 15 minutes and document everything.
IMMEDIATE RESPONSE
Provider Evaluation
What to Ask Before You Sign a Cold Chain Contract
Not all “cold chain” logistics providers are equal.
Before signing a contract, every specialty pharmacy and infusion center should verify these five capabilities: In Writing.
4 Things to Evaluate in a Cold Chain 3PL: How MedRX Measures Up
Provider Evaluation
Built for the Providers Who Can't Afford a Failure
We built MedRX for the healthcare providers whose patients depend on every shipment arriving on time, at temperature, with complete documentation.
Segment A
Independent Specialty Pharmacies
Oncology, rare disease, autoimmune biologics. You don’t have a Fortune 500 logistics budget, but your patients need the same cold chain precision a hospital does.
- DSCSA-compliant delivery with no enterprise minimum volumes
- Flat-rate pricing for predictable per-shipment costs
- Accreditation-ready documentation package
Segment B
Infusion Therapy Centers
Time-critical delivery to a clinical setting where the infusion chair is already scheduled. A late or compromised delivery doesn’t just inconvenience, it cancels patient care.
- Pre-infusion delivery windows confirmed with your scheduling team
- Temperature verification on delivery with timestamped records
- Direct coordination with your clinical pharmacist on handling
Segment C
Home Infusion Providers
The last mile to a patient’s home carries both a biologic and a trust. Your patients are managing serious conditions. We treat their delivery with the dignity it deserves.
- Patient ETA notifications and real-time tracking links
- Missed-delivery secure return and same-day re-delivery protocol
- HIPAA-compliant patient data handling end-to-end
How It Works
Every Shipment, Every Time
We built MedRX for the healthcare providers whose patients depend on every shipment arriving on time, at temperature, with complete documentation.
Client Result
Oncology Specialty Pharmacy Eliminated Cold Chain Excursions After Switching to MedRX
A regional specialty pharmacy handling high-cost oncology biologics experienced three cold chain excursions in six months with their previous logistics provider, resulting in $250,000 in product loss and two DSCSA documentation failures that flagged during their URAC renewal audit. After switching to MedRX, they achieved zero excursions across 100,000+ shipments in the following 12 months
0
Cold chain excursions across 100,000+ shipments in 12 months
$250K
Product loss eliminated in year one vs. previous provider
100%
DSCSA documentation compliance
2 wks
Time from contract signature to fully onboarded operations
Frequently Asked Questions
Common Questions from Pharmacy & Infusion Teams
MedRX supports ambient (15–25°C), and refrigerated (2–8°C) shipments. All cold chain tiers can include continuous IoT temperature monitoring with real-time alerts and complete documentation.
Our system triggers an automated alert within minutes of any deviation. Our operations team contacts your pharmacy or clinic immediately, activates our excursion response protocol, and provides you with real-time options. Full documentation of the event including response timeline, and outcome is generated for regulatory and insurance purposes. You are never left discovering an excursion after delivery.
Standard onboarding for a specialty pharmacy takes 2 weeks from contract signature to fully operational deliveries. This includes BAA execution, DSCSA trading partner setup, systems integration with your pharmacy management platform, packaging protocol confirmation, and courier team orientation to your specific drug types and delivery locations.
Yes. While shipping will still be charged as a flat-rate. Due to the inclusion of additional technology, packages shipped with real-time temperature tracking may have a higher cost then those shipped with our standard next-day delivery guarantee.
Ready to Protect Every Biologic You Dispense?
Talk to MedRX today. We’ll walk through your drug types, delivery locations, and compliance requirements: And show you exactly how we’d structure your logistics.