Welcome to our Pharmacy Delivery Service FAQ page. Here you’ll find answers to the most common questions we get from pharmacies considering our pharmacy delivery services.
Standard pickups occur between 3:00 and 5:00 PM, but we can schedule a specific time to align with your pharmacy’s operational needs.
We provide pharmacy delivery service across Louisiana and Mississippi, with distribution hubs opening in Florida, Arkansas, Texas, Alabama and New York throughout early 2026. If you’re outside this area, please contact us — we’d love to discuss how we can help.
Yes. As a dedicated pharmacy delivery service, we support a wide range of needs, including transplant, acute care, and general pharmacy deliveries.
Yes. We offer scheduled batch (route) deliveries and have dedicated drivers assigned to these routes to ensure reliability and consistency.
Absolutely. We already serve compounding pharmacies and secure facilities. Our drivers are trained to handle specialized pickup and delivery requirements.
Yes. Our operations team is equipped to handle hotshot delivery requests at any time during the day. We dispatch a dedicated driver to ensure timely delivery.
Yes. Our tracking system provides real-time visibility from pickup to final delivery, including five key scan points. Both pharmacies and patients can view the delivery status at any time.
Patients receive SMS notifications, including an alert when the package is the next stop on the route. No extra steps are needed from the patient after initial consent is given to the pharmacy.
No. Once the patient consents to text communication with the pharmacy, they will automatically receive SMS notifications as part of the delivery process.
No. Our flat-rate pricing includes insurance coverage. Our service success rate is 99.9%, and our operations team proactively monitors for, and addresses, any delivery issues.
Our pricing is straightforward and flat-fee based — no hidden charges or surprise add-ons. Contact us for a quick quote tailored to your pharmacy’s volume and delivery needs.
MedRx Logistics offers flexible integration options with many of the most commonly used EMR and pharmacy management systems. Depending on your platform, integrations can range from fully automated end-to-end connectivity to streamlined file-based imports.
MedRx Logistics provides a fully integrated end-to-end connection with the CareTend platform through VirtueScript. There is no need to change your existing workflow.
Simply select MedRx as your shipping provider within VirtueScript CareTend, and shipment information is automatically transmitted to MedRx. Delivery status updates are then automatically sent back into CareTend, giving your team real-time visibility into shipment progress.
MedRx Logistics provides a fully integrated end-to-end connection with the Liberty EMR platform. Once your account is activated, MedRx appears as a shipping option directly within the Liberty system.
The integration also supports automatic status updates, POD and instant printing of MedRx shipping labels directly from Liberty, helping streamline your shipping workflow.
MedRx Logistics offers a streamlined file-based integration with the Epic EMR platform.
Users can generate a shipment report within Epic containing all orders assigned to MedRx. The report can then be exported as an Excel file and uploaded directly into the MedRx portal using a simple drag-and-drop process.
For high-volume shipping operations, MedRx uses a workflow with Orca Scan to provide an additional verification step. Staff can scan package barcodes to confirm that all shipments are included before dispatching.
MedRx Logistics offers a streamlined file-based integration with the PioneerRX platform.
Users can generate a shipment report within PioneerRX containing all orders assigned to MedRx. The report can then be exported as an Excel file and uploaded directly into the MedRx portal using a simple drag-and-drop process.
For pharmacies managing a high volume of shipments, MedRx uses a workflow with Orca Scan to help verify package accuracy before shipment. Staff can scan package barcodes to confirm all packages are included in the shipment file.
MedRx Logistics can support streamlined file-based integrations with most EMR and pharmacy management systems.
Our team can help configure a custom export report within your platform that generates a daily shipment file. That file can then be quickly imported into the MedRx portal to create shipments efficiently and accurately.
Didn’t find what you were looking for in our Pharmacy Delivery Service FAQ? We’re here to help. Call (504)-323-3399 or reach out using our contact form. Our team is standing by to assist.
