How To Track Deliveries

For Medical Professionals

To view the status of a specific order, log into the MedRx Logistics portal.

  1. Navigate to the View/Edit Submissions tab
  2. Filter the screen by Address, Customer Name, or any column within the table.
  3. Click on the “View on Google Map” to see the last known location of the package in question.
  4. On this screen, for delivered packages, you can also see the proof of delivery, as well as images taken by the driver.

For Customers

You will receive three text messages during the course of the delivery:

1st Text Message

Once your package has been processed, you will receive a text message with the delivery address, patient and pharmacy name, and the date of delivery

2nd Text Message

The second text message will indicate that the driver is on the way, and will include a tracking link

3rd Text Message

Once your delivery has completed, the final text message will include a proof of delivery link. That link includes photos, timestamps and geolocation of the successful delivery.

If unable to deliver, this text message will state the reason.